Refund policy
VeloraBlooms.store is committed to ensuring your complete satisfaction with every purchase. We understand that sometimes things may not go as planned, and we strive to make our return and refund process simple, fair, and transparent.
Eligibility for Returns:
- Items must be returned within 30 days of the original purchase date.
- Products must be in unused, undamaged condition and in their original packaging.
- Customized or personalized products may have specific return restrictions, which will be clearly indicated on the product page.
Return Process:
- Contact our support team at support@VeloraBlooms.store or call us at 585-223-3091 to initiate your return. Please provide your order number and reason for the return.
- Our customer service team will review your request and provide a prepaid shipping label if the return is approved.
- Ship the item securely using the label provided. We recommend using tracking to ensure safe delivery.
Refunds:
- Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
- Refunds will be issued to your original payment method.
- If the return is due to a defective or incorrect item, VeloraBlooms.store covers all return shipping costs.
Our goal is to make shopping with VeloraBlooms.store hassle-free and enjoyable, ensuring you feel confident and delighted with every purchase.